Delete your Đỗ Lái account

This page explains how to request deletion of your Đỗ Lái account and related data, including after you have uninstalled the app.

Important: after you request deletion, the account stays pending deletion for 7 days. If you sign in again within those 7 days, the deletion request is cancelled and the account is kept. To delete it for good, do not sign in again until the 7 days have passed.

Option 1: Delete in the app

• Open Settings → Account & privacy → Account and choose Delete account.
• Confirm with a one-time code or by signing in again when asked.

Option 2: You cannot use the app

• Email an account deletion request to {{PO: email liên hệ quyền riêng tư}} with the phone number or email of the account.
• We verify that you own the account before acting on it, then delete it under the same 7-day process below.
• Signing in and confirming deletion directly on this website is still in development and not available yet. Until then, please use the app or email.

What happens after you request deletion

• The account immediately enters a pending-deletion state: you are signed out on all devices and hidden from the instructor dashboard.
• After 7 days your personal data is permanently deleted, including at PostHog and Sentry, and push tokens are revoked.
• Study history is anonymised, kept only for aggregate statistics and no longer linked to you.
• Deleted data may remain in encrypted backups for up to 30 days, until that backup expires and is deleted.
• Guest accounts (not signed in) live only on the device or browser: uninstalling the app or clearing site data deletes that data.

Full details are in sections 8 and 9 of the Privacy Policy.